My Parcel Box is committed to providing you with the best possible customer service experience. My Parcel Box is bound by the Privacy Act 1988 (Commonwealth), which sets out a number of principles concerning the privacy of individuals.Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future My Parcel Box features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or information on offers available to our customers. Those companies will be permitted to obtain only the personal information they need to deliver the service. My Parcel Box takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Part of our service involves providing your personal information to courier companies and carriers so that they can deliver your parcels. My Parcel Box takes reasonable steps to ensure that these organisations agree to confidentiality and privacy conditions in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. My Parcel Box reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
These terms and conditions govern your use of the website and any order, purchase or delivery you make or receive from it and any delivery to your My Parcel Box. Please read these terms and conditions carefully before relying on the information contained on the website or purchasing a My Parcel Box from the website or using your My Parcel Box.
By using this website to access information and purchase products, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them. We may alter these terms and conditions at any time without notice to you.
Information you supply and cookies
Purchasing a My Parcel Box from this website allows you to have parcels delivered to your house but does not guarantee their delivery. This may require you to create an account with us and to provide us with information including your name, postal address, phone number and email address (personal information).
You warrant that you have the authority and consent to provide the personal information to us and for us to use the personal information to assist in the delivery of parcels to your home by passing that information on to Australia Post, couriers and carriers, and their agents and subcontractors.
You acknowledge and agree that the successful delivery of parcels to your My Parcel Box depends upon the accuracy of the information you provide at the time of placing any order or addressing a delivery.o us. You also acknowledge that if these details are not correct (ie such as current PIN number), that Australia Post, couriers and carriers, and their agents and subcontractors to accurately deliver parcels to your home.
You must not use another person’s details to register with My Parcel Box nor may you create an account under fraudulent pretenses.
Your account, password and security
You must ensure that your My Parcel Box account details and your My Parcel Box master access code and any sub code you create are kept confidential at all times. You agree that you are responsible for any and all activity that occurs under your online account including as a result of you failing to keep this information secure and confidential. Your My Parcel Box is account is not transferrable.
You must notify us immediately of any unauthorised use of your My Parcel Box account or your My Parcel Box master access code and sub code, or any other breach of security. You may be responsible for losses incurred by us or another My Parcel Box user as a result of you failing to keep your account information secure and confidential.
You may not use anyone else’s My Parcel Box account or password. We are not liable for any loss or damage arising from your failure to comply with these obligations. Data
We will take all reasonable care to ensure that the website and transmissions from it are free from viruses. However, it is your responsibility to take adequate protections against the transmission of viruses.
Our website is secured via 256 SSL security along with password changes every 90 days and a secure database to protect your private details.
PURCHASING MY PARCEL BOX
An order submitted by you on the website constitutes an offer by you to purchase goods represented on the website for their purchase price plus any delivery fee. Once submitted, an order cannot be cancelled, changed or returned other than in accordance with statutory provisions or at our discretion. Please therefore check your order carefully before completing your order.
We reserve the right to accept or reject your order for any reason at any time. Please note that an automated message confirming the receipt of your offer does not constitute acceptance by us of your order. We are not liable for any loss you or a third party experience through the rejection of an order.
If we accept your offer, you agree to pay to us the purchase price displayed on the website at the time you placed the order and any applicable delivery fee.
You acknowledge and agree that from time to time, some goods on the website may be out of stock or unavailable or withdrawn and we may not be able to fulfill your order. We will contact you if this occurs to arrange a refund or come to an alternative arrangement with you.
You acknowledge and agree that any pictures of goods on the website are illustrative only, and that you have read the contents of the website and these terms and conditions before submitting your order.
Should the batteries in your unit be flat on arrival, we will reimburse you the cost of replacing them but will not replace the unit or the cost of having them fitted. This is a simple process.
You may pay for your My Parcel Box using Paypal in Australian dollars. Your use of these payment methods is subject to those payment methods’ own conditions of use.
If we are unable to successfully process your payment for an order that we have accepted, we may cancel your order. You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.
We do not collect your credit card details and as a result our policy is not to transmit or record them . Our website is protected via SSL. Delivery
Orders will not be dispatched until payment for the order has been received in full by us. Deliveries will be made via Australia Post or via courier at our discretion.
Please note we only deliver to Sydney, Melbourne, Brisbane, Perth and Adelaide metropolitan areas at this stage. If you wish to have our product delivered elsewhere in Australia please contact us, however we do not sell or ship outside Australia.
Risk in the My Parcel Box you purchase passes to you upon delivery of your My Parcel Box to the address provided by you at the time of its purchase. Our product may be delivered whether you are home to receive it or not due to its size.
Returned Merchandise and Refund Policy
As per your statutory rights you are entitled to seek return of your My Parcel Box if it is defective or different to description apart from any issues with batteries. Any such claim must be received and acknowledged within 15 days of purchase. Once you have received written authorisation from us to return an item, we will accept its return at your cost. Without such authorisation we will not accept any returned Merchandise.
Upon receipt by us of the Box Fee in full, you own the Parcel Box purchased by you. If you cease to use our service we will not seek its return or cover any cost in returning it to us.
USING MY PARCEL BOX
Standing authority to leave delivery in My Parcel Box without signature
Upon purchasing a My Parcel Box from us, you give authority to Australia Post, couriers and carriers, and their agents and subcontractors to leave an item which is addressed to your address and which bears your My Parcel Box number in that My Parcel Box at your address without your signature.
You understand and agree that:
once a delivery is placed within your My Parcel Box and the door locked, all risk and liability for the deposited item passes to you and you indemnify the carrier against any claim for loss or damage relating to any item so left. This is the case even if you have allowed another person to use your address and your My Parcel Box number to facilitate the delivery of items which they have purchased;
we are not and will not at any point be liable for any item addressed using your My Parcel Box number or placed within your My Parcel Box;
by using the My Parcel Box system your signature will not be required or obtained by any carrier on delivery of a parcel. Evidence of the delivery of a parcel to your My Parcel Box may be demonstrated via the recording by the carrier of the unique receipt number contained within your My Parcel Box; and
this Authority will continue to have effect until such time as it is revoked in writing and receipt of such revocation is confirmed or your My Parcel Box account is terminated.
You agree to comply with all instructions and user guidelines supplied to you by us in relation to your My Parcel Box, including registering your My Parcel Box with us if required and fixing your My Parcel Box at a prominent location at the front of your house so that is visible from the front door. You acknowledge and agree that should your My Parcel Box not be fixed in such a location parcels may not be able to be delivered to your My Parcel Box. Making purchases online with your My Parcel Box number
You acknowledge and agree that you must list your correct and complete address, including the words Secure Parcel Receptacle and your PIN in the shipping address field when making an online purchase. It is also preferable to fill out a special delivery instruction noting your My Parcel Box number if possible. You acknowledge that if this is not done, Australia Post, couriers and carriers, and their agents and subcontractors may not be able to deliver your parcel to your My Parcel Box. Notifications
You acknowledge that you may receive notifications concerning deliveries or our services sent by us to your email address, and/or mobile number(s) and via push notifications to your smartphone or computer. You may also receive information about products or offers that we think you may find of interest.
You may deselect an email address or mobile number(s) from receiving notifications or information at any time. However if you opt out of receiving notifications about your deliveries, this will affect your ability to receive our full service offering. Carrier cooperation
The successful delivery of parcels to your My Parcel Box relies on the provision by you of accurate delivery information and the cooperation of Australia Post, couriers and carriers, and their agents and subcontractors.
However, you acknowledge and agree that it may be some time before each and every courier, carrier and their agents and subcontractors cooperate by delivering a parcel to your My Parcel Box and that you may not be able to receive each and every parcel via your My Parcel Box.
You must comply with the policies of Australia Post, couriers and carriers, and their agents and subcontractors as they apply to you and the delivery of your parcel. Unauthorised use
You must not use your My Parcel Box to facilitate any activity which is unlawful. You also must not have anything delivered to your My Parcel Box which may cause harm to you or others, including dangerous or flammable materials. Contact details
My Parcel Box is sold online. We can be contacted via info [at] myparcelbox [dot] com or on 02 91917366
Our permanent address is Suite 1, 78 Mill Point Road, South Perth.
WARRANTIES, RELEASE, LIABILITY
Warranties and liabilities
We expressly disclaim all conditions and warranties, express or implied, in respect of the provision of information, goods or services from the website to the extent permissible by law.
Subject to any non-excludable liability implied by legislation and to the maximum extent permitted by law, any liability to you in connection with goods or services purchased by you from this website will be limited (at our election) to:
in the case of goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; or
in the case of services, the supply of the services again or the payment of the cost of having those services supplied.
Other than as set out above, you agree that we are not liable to you or anyone else for any indirect, incidental, special and/or consequential damage or loss suffered as a result of:
the use or access of, or any inability to use or access, the website or a linked website; or
a delay or failure to process or fulfill a My Parcel Box order or to deliver a My Parcel Box to you; or
a delay or failure by Australia Post, couriers or carriers, or their agents or subcontractors to deliver a parcel to your My Parcel Box, whether due to inaccurate or incomplete personal information or otherwise. Release
You agree to release us from any all claims that you have now or may have in the future against us relating to your use of the website or your purchase from the website.
You also agree to indemnify us in relation to any claim by any third party due to or arising out of your use of the website or your purchase from the website or your breach of these terms and conditions.
Violation of the terms and conditions
You agree that we may, in our absolute discretion and without prior notice to you, terminate your My Parcel Box account and cease the facilitation of deliveries to your My Parcel Box if you breach these terms and conditions and you fail to remedy that breach within 10 days of us notifying you of that breach.
This agreement is governed by the laws in operation in the state of Western Australia and you and we agree to submit to the non-exclusive jurisdiction of the courts of Western Australia.